These terms govern the use of peluguau, a SaaS platform for managing dog grooming businesses. By creating an account, subscribing to a plan or using any part of the service, you accept these terms. If you do not agree, do not use the platform.
1. Definitions
- Service: the web platform and APIs available from peluguau domains, including peluguau.com, app.peluguau.com and subdomains.
- Customer: the individual or legal entity that subscribes to a plan or uses the service.
- User: a person authorised by the Customer to access its account, such as a groomer, receptionist or manager.
- Plan: a subscription tier (Essential or Professional) with its features and limits.
2. Purpose and scope
peluguau provides the Customer with an integrated management system for dog grooming businesses, including scheduling, pet records, loyalty, packages, invoicing, a booking portal and related modules. The service is provided as SaaS and is accessible through a web browser.
3. Subscription and trial
You receive a 14-day trial on any paid plan without entering a card. If you decide to continue after the trial, you must provide a valid payment method. Subscription billing is exclusively monthly.
4. Prices, billing and payments
- The current prices are published at peluguau.com/en#pricing and do not include VAT, which is added according to applicable law.
- Payment for the subscription and additional branches is made in advance at the start of each monthly period.
- If payment is overdue, we will suspend the service after notifying the Customer. Read-only access remains available for 30 days so the Customer can export its data.
- We may change prices with at least 30 days' notice. The new price will not affect a period that has already been billed.
4.1 Plans and branches
- Essential (Esencial): €49/month, excluding VAT, for one salon. Includes a monthly allowance of 100 AI conversations and 200 WhatsApp reminders.
- Professional (Profesional): €119/month, excluding VAT, with the main location included. Includes a monthly allowance of 400 AI conversations and 600 WhatsApp reminders.
- Additional branches on Professional: €79/month for each of the 2nd to 4th branches and €69/month for each branch from the 5th onwards, excluding VAT. Each additional branch adds 300 AI conversations and 400 WhatsApp reminders to the group's shared monthly allowance.
4.2 Monthly allowances and prepaid bundles
AI conversation and WhatsApp reminder allowances renew each month. One AI conversation includes all messages with the same client within a 24-hour period handled by the assistant.
The Customer may purchase prepaid bundles of AI conversations or WhatsApp reminders through a one-off payment, at the price and for the number of units shown before purchase. Bundles are not subscriptions and do not renew automatically. They are valid for 12 months from purchase and non-refundable, except where mandatory law requires otherwise. Unused units expire at the end of that period.
Bundles are shared across the group's branches and are consumed only after the monthly allowance for the relevant type has been exhausted: AI conversations or reminders. The remaining bundle balance stays available until expiry, even when a new monthly period begins.
If the AI conversation allowance is exhausted and no unexpired balance remains in the corresponding bundles, the assistant pauses until the allowance renews or a new bundle is purchased. The peluguau service remains available and messages continue to arrive in the WhatsApp inbox for a person to answer. If the reminder allowance and its prepaid balance are exhausted, those sends are paused until a new allowance or balance is available, without interrupting the rest of the service.
5. Cancellation
You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. There is no penalty or minimum commitment.
6. Customer obligations
- Use the service lawfully and without fraudulent or abusive purposes.
- Keep access credentials secure and notify us of any unauthorised access.
- Ensure that processing the personal data of third parties entered into the platform, including clients, pets and employees, is lawful and properly communicated to them.
- Obtain and record clients' prior, specific consent for WhatsApp marketing, honour its withdrawal and opt-out requests sent using BAJA. Opting back in using ALTA does not replace that consent. Appointment reminders are service communications.
- Do not attempt to access other accounts or compromise the service's security.
6.1 Acceptable use of the AI assistant
The Customer is responsible for the content of the assistant's configuration, including the instructions, services, prices, opening hours and other information it supplies. It must keep that information up to date, have the necessary rights and legal bases to use it, and avoid content that is unlawful, misleading or infringes third-party rights.
The assistant identifies itself as an AI in its first message and a member of the salon's staff can intervene at any time. peluguau does not guarantee the absolute accuracy of AI-generated responses, which may contain errors or incomplete information. The Customer must oversee its use, check responses where necessary and correct identified errors, without prejudice to peluguau's legal obligations.
The assistant must not be used to send spam, impersonate others, generate artificial traffic, circumvent allowances or technical controls, or carry out unlawful activities. peluguau may apply reasonable and proportionate rate or volume limits and temporarily restrict affected automated features to prevent or stop abusive use that compromises service security or availability, notifying the Customer of the reason for and scope of the measure where possible.
7. Intellectual property
peluguau's software, design, brand and source code belong to their owner. Data entered by the Customer remains the Customer's exclusive property. peluguau receives a licence to use that data only to provide the service.
8. Availability and SLA
We aim for 99.5% monthly service availability, with scheduled maintenance windows notified in advance. We are not responsible for interruptions caused by external providers, such as hosting or payment gateways, outside our reasonable control.
9. Limitation of liability
peluguau will not be liable for lost profits or indirect or consequential damages. Without prejudice to mandatory consumer-law provisions, total liability is limited to the amount paid by the Customer during the 12 months before the event giving rise to the claim.
10. Data protection
The processing of personal data is governed by our Privacy Policy. The Customer is the controller of its end-clients' data, including owner and pet data and WhatsApp conversations. peluguau acts as processor under the Customer's documented instructions and the data-processing agreement. Providers acting as subprocessors and safeguards for international transfers are described in the Privacy Policy.
11. Governing law and jurisdiction
These terms are governed by Spanish law. For disputes arising from their interpretation or performance, the parties submit to the courts of the Customer's domicile when the Customer acts as a consumer, and otherwise to the courts of peluguau's owner's registered office.
12. Changes to these terms
If we make material changes to these terms, we will notify you at least 30 days in advance. Continued use of the service after the effective date means that you accept the new terms.
13. Contact
For questions about these terms, email us at legal@peluguau.com.
LEGAL TODO: complete the owner's legal identity, tax ID and registered address before publishing these terms as final.